Return Policy
We want you to be completely satisfied with your purchase from Best E Buy. If you are not fully happy with your items, we offer a 30-day return policy. Please read the following details about our return process.
Eligibility for Returns
You can return most new, unopened items within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition as when you received it.
- The item must be returned in its original packaging.
- Any promotional items or free gifts that came with your purchase must also be returned.
How to Initiate a Return
To return an item, please follow these steps:
- Contact us via email at Info@bestebuy.uk within 30 days of receiving your order.
- Provide your order number and a brief explanation of the reason for the return.
- We will send you return instructions and a prepaid return label (if applicable).
Refunds
Once your return is received and inspected, we will notify you by email. If the return is approved, we will process a refund to your original payment method within 5-7 business days. Please note that it may take some time for your bank or payment provider to process the refund.
Non-returnable Items
Some items cannot be returned, including:
- Items that have been opened or used.
- Perishable goods (e.g., food, flowers).
- Digital downloads, gift cards, and other non-returnable items.
Return Shipping
Customers are responsible for the cost of return shipping unless the item is defective or damaged. If you receive a damaged or incorrect item, we will cover the return shipping cost.